威客電競

service sector
Service Area
After sale and customer complaint handling:

Merchandiser / after sales Commissioner receives customer complaints, fax / feedback list, calls to analyze customer complaints with customers, requests customers to provide relevant information, such as batch numbers, pictures, etc.) to fill in "customer complaint record form" and submit it to relevant departments.


Remarks: the customers mentioned in the contents refer to the dealers in the pre-sale, sale and after sales department. If the terminal consumers have any questions or questions about the products, please contact the brand dealers of your district in the first place. The dealer will record your questions and give feedback to our company to help you solve the problems better.




Return goods:

Customer fax return application details list (specify the specific parts, reasons, quantity) of the returned product. To order, the customer is required to provide relevant information (such as batch number, picture, etc.). Then the after sales Commissioner will communicate with the customer to confirm whether to return or fill it up. Then, the returned product is required to fill in the return application according to the Hu Chuanzhen return application list (after sale check price) and hand it over to the company leader. The client should return the customer's name on the return package, so as to distinguish (Note: the returned goods must be returned within 90 days, and the company will not be processed). Report the relevant refund procedures and return.


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